Terms

1. Definitions

In addition to terms defined elsewhere in this Agreement, the following definitions apply throughout this Agreement, unless the contrary intention appears: "Boat Operator" means the person, agency or company responsible for operating or managing the boat services. "Customer" means a visitor of the Platforms or a customer of the Boat Operator. "Fishfishme.com platform" means the website(s), apps, tools, platforms or other devices of fishfishme.com on which the Service is made available. "Service" means the online fishing trip reservation system of fishfishme.com through which Boat Operators can make their fishing trip services available for reservation, and through which Customers can make reservations with such Boat Operators.

2. Scope of services

Through the website we (fishfishme.com) provide an online platform through which Boat Operators can advertise their fishing trips for booking, and through which visitors to the website can make such a booking. By making a booking through fishfishme.com, Customers enter into a direct (legally binding) contractual relationship with the Boat Operator for which the Customer booking. From the point at which Customer has made the booking, we act solely as an intermediary between the Customer and the Boat Operator, transmitting the details of the Customer booking to the relevant Boat Operator and sending the Customer a confirmation email for, and on behalf of the Boat Operator. When rendering our services, the information that we disclose is based on the information provided to us by the Boat Operator. As such, the Boat Operators are given access to an extranet through which they are fully responsible for updating all rates and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Boat Operator remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

3. Booking Process

The booking of a fishing trip is only considered booked if all of the following steps are completed: Customer: Specify date and number of passengers Choose Boat Operator and package Make booking request Make deposit payment (deposit amount is specified by the boat owner) Boat Operator: Confirm Booking Confirm receipt of deposit payment Fishfishme: Send booking request to Boat Operator Send booking confirmation email to customer and Boat Operator When a Customer makes a booking, fishfishme puts the transaction on hold until the Boat Operator confirms the fishing trip. Boat Operators will receive email alerts for booking requests. The Boat Operator is required to reply to the fishing trip requests within 24hrs. The Boat Operator either confirms the booking or suggests other dates if the requested booking date is not available.

4. Obligations

The booking will create obligations for both parties: Customer Obligations: The Customer must show-up at the precise time and location specified in the confirmation email or as pre-agreed with the Boat Operator. Any delay will not be offset by the Boat Operator. Boat Operator Obligations : Boat Operator must show-up at the precise time and location specified in the confirmation email or as pre-agreed with the customer. Any delay will be offset by the Boat Operator. The Boat Operator should deliver all of the services outlined in the relevant package.

5. Payment method

The payment method is as the following: Customer makes the booking and pay the deposit payment online. Boat operator confirms the booking in less than 24hrs. Customer receives a booking confirmation with all trip details via email.

6. Cancelation

Cancelation by Customer: The Cancelation Policy is specified by the Boat Operator and it's different from one boat owner to the other. Most Boat Operators will have a full refund policy for cancellation requests made 4 days prior to the booked trip date. In case the customer wants to cancel or modify the booking then they should send an cancellation request email to support@fishfishme.com referring to their booking or booking code. Cancellation by Boat Operator: The Boat Operator has the ultimate responsibility for the safety of the crew and the people onboard the boat. In the event that the trip is no longer safe due to adverse weather conditions (or because of any other reason), the Boat Operator has the right to cancel the whole trip (before or after departure). Fishfishme.com will contact the Customer in case of any cancellation or rescheduling made by the Boat Operator. If the fishing trip is canceled due to adverse weather conditions, the Customer has the choice to either reschedule the trip or get a full refund. Fishfishme is not responsible for any other expenses incurred by the Customer in order to make the fishing trip possible, such as accommodation, transportation, insurance, etc.

7. Safety

The Boat Operator is fully responsible of the safety of the passengers and crew. The Boat Operator has the power to cancel the trip at any time. Fishfishme is not responsible for any accidents or damages before, after or during a fishing trip. From the point at which a Customer makes the reservation, we act solely as an intermediary between the Customer and the Boat Operator, transmitting the details of the Customer booking to the relevant Boat Operator and sending the Customer a confirmation email for, and on behalf of the Boat Operator.

For UAE transactions:
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
· The cardholder must retain a copy of transaction records and Merchant policies and rules.
· “We accept payments online using Visa and MasterCard credit/debit card in AED and USD.
· fishfishme.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
· Refunds will be done only through the Original Mode of Payment.

What information do we collect?

We collect information from you when you register on our site, place an order or List your services. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Fishfishme uses some of Google tools to display ads and show fishfishme ads across the Internet. Fishfishme uses remarketing tools to advertise online. Third-party vendors, including Google, may use cookies to serve fishfishme ads based on your past visits to fishfishme.com. You can opt out of Google's use of cookies by visiting the Ads Preferences Manager. You can also opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Usy

If there are any questions regarding this privacy policy you may contact us using the information below. info@fishfishme.com